24 / 7 Emergency Dispatch Active — 1-800-SHINGLE
The crew that shows up
when the roof comes off.
Commercial emergency roofing for property managers, general contractors, and insurance adjusters who need documented, reliable response — any hour, any weather.
Median emergency response time
From first call to crew on-site
Commercial roof area restored this year
Across 312 commercial properties, Jan–Dec 2025
Preferred partner retention rate
Of firms who partner with us renew annually
Marcus T. — Dispatch Coordinator, 9 years with Shingle
"The first 90 seconds of a call determines whether water reaches the subfloor. We don't ask what happened — we ask where is the water going right now."
Every emergency call enters a standardized triage protocol developed over eight years and 1,400 documented incidents. The dispatcher's first task is not to gather insurance information — it's to understand the water's current path and the building's occupancy status.
Commercial properties present unique challenges that residential dispatch can't anticipate: active HVAC penetrations, rooftop mechanical equipment, and multi-tenant liability windows all factor into crew composition before the first truck rolls.
Our dispatch system cross-references the property address against our existing documentation database. If we've worked the building before, the field crew arrives with historical membrane data, prior repair records, and known structural anomalies already loaded on their tablets.
Protocol Sequence
Diana Osei — Field Superintendent, 11 years in commercial roofing
"A membrane repair done wrong at 3 a.m. costs three times as much to redo at 9 a.m. We bring the same crew that does the permanent fix — not a tarp crew."
The difference between emergency containment and emergency repair is the difference between a $4,000 invoice and a $40,000 one. Shingle's field protocol is built around doing the job correctly the first time, even under storm conditions, because temporary fixes compound.
Our field superintendents carry a full membrane repair kit on every emergency deployment: TPO weld equipment, EPDM patch material, modified bitumen torch, and a drone for initial aerial assessment before boots touch the roof. The aerial scan happens before any crew member is positioned — weather permitting.
Every repair is photographed at intake, mid-repair, and completion. Measurements are recorded in imperial and metric. The documentation package is formatted for direct upload to Xactimate and CoreLogic platforms, eliminating the translation step that typically adds five to seven days to insurance timelines.
Protocol Sequence
Kevin Rhee — Senior Estimator, 14 years in commercial insurance restoration
"Insurance adjusters don't lose sleep over repair costs. They lose sleep over scope disputes. We eliminate the dispute before the file is opened."
The documentation package Shingle delivers is designed to close claims, not open them. Every estimate is structured around the adjuster's workflow: line items follow CSI MasterFormat, photo references are embedded directly in the scope document, and pre-existing conditions are clearly delineated from storm-related damage.
We do not inflate scope. We do not add line items that cannot be supported by photographic or measurement evidence. Our reputation with carrier partners is built on the fact that our estimates rarely require supplemental negotiation — which is why adjusters request us by name on complex commercial losses.
For property managers carrying self-insured retentions or managing multiple simultaneous claims across a portfolio, we offer consolidated documentation packages that roll up individual property reports into a single carrier submission — formatted to the carrier's specific template requirements.
Protocol Sequence
One call.
Every site.
Every time.
Preferred partner status means your properties are pre-registered in our dispatch system. When a storm hits your portfolio at midnight, your account manager already has your building specs, preferred contact hierarchy, and insurance carrier information on file.
We work with property management firms managing 5 to 500+ commercial assets, general contractors who need a vetted roofing sub with a clean insurance record, and carrier-preferred restoration partners who need documentation that closes claims on first submission.
Partnership Tiers
Preferred Subcontractor
GCs and construction firms. Priority crew allocation, competitive sub rates, joint bid support.
Insurance Restoration Partner
Carrier-aligned documentation, Xactimate-formatted scopes, adjuster liaison on every claim.
Municipal / Institutional
Government buildings, school districts, healthcare facilities. SLA-backed response, prevailing wage compliance.
312
Commercial properties served, 2025
48h
Max turnaround on insurance scope delivery
$0
Supplemental disputes on preferred partner claims
Partner Application
Download Our Response Protocol PDF
The complete Shingle emergency response playbook — triage criteria, crew deployment matrix, documentation standards, and carrier submission checklist. 14 pages.
Emergency Line — Available 24 / 7 / 365